Frequently asked questions

Reelform builds video-first websites. You describe your business, direct a cinematic hero video with Seedance, and Claude builds a complete single-page site around the footage — all in a few minutes, iterated through chat.

Everything runs on credits: video renders and site builds each cost a fixed amount shown before you confirm. One credit is roughly $0.01 of value. Every new account starts with one complete website free — a hero video and a full site build.

Subscription credits refill monthly; top-up credits never expire. You can see every credit movement under Account → Credits & activity.

Credits for failed video renders or site builds are refunded to your balance automatically. The refund appears in your credit activity within a minute or two.

Plans are monthly subscriptions with the best credit rate — ideal if you build regularly. Top-ups are one-time purchases at a slightly higher rate, and those credits never expire. You can mix both freely.

Every payment — subscriptions and top-ups — has a downloadable PDF invoice under Account → Billing & invoices, along with your full payment history and total spend.

Open the Stripe billing portal from Account → Billing & invoices → “Manage subscription”. Changes take effect at the end of the current billing period; credits already granted stay on your account.

Failed generations are always refunded in credits automatically. For money refunds, see our Refund Policy — unused top-ups and accidental charges are typically refundable within 14 days.

Yes. You own the sites and videos generated for your account and can export, host, and use them commercially. See the Terms of Service for details.

Go to Account → Security → Danger zone. Deletion removes your profile, productions, videos, and remaining credits, and cancels any active subscription. It cannot be undone.

Email us at admin@polidori.dev or visit the contact page. We typically respond within 2 business days.